Get help

Two paths depending on what you need. Pick the one that matches.

PATH 1 — BREAK / FIX

Open a support ticket

Use our support team when something is broken or behaving incorrectly: a tool returns an error, your MCP URL stops working, a tool is returning wrong or missing data, or an expected tool isn't appearing. If it's a technical issue, this is the right place.

How to Open a Support Ticket?

Process:

  1. Log in to Xvantage.
  2. Hover over the left navigation menu and click Help and Support.
  3. On the page that appears, click the Get Support tab.
  4. On the Get Support page, select Xvantage Support.
  5. Fill in the required information on the form. In the Issue Description text field, keep note of your character count. In red, you will see the minimum character count required, and in grey, your current count/max limit.
    1. Examples of what to include:
  • Your reseller ID
  • Which AI assistant you're using (Claude Desktop, ChatGPT, etc.)
  • What you were trying to do. The prompt you ran is especially helpful.
  • What happened versus what you expected.
  • Screenshots or the error message text, if applicable.
  1. You can attach files by clicking the Upload and Attach Files button below the text field.
  2. In the pop-up window, click Click to Upload or use Drag and Drop to attach a file. The system supports a maximum of 3 files, with each file limited to 10 MB.
    • Images (JPEG, JPG, PNG, GIF)
    • Documents (DOC, DOCX, XLS, XLSX, CSV, TXT, PDF, HAR)
    • Emails (EML, MSG)
  3. Click Confirm to complete the file upload.
  4. Click Get Support to submit your ticket. Before submission, you will see the message "Before you submit a ticket, see if this information is helpful" along with a suggested knowledge base article related to your issue.
PATH 2 — EVERYTHING ELSE

Work with your Ingram Micro representative

For anything beyond break/fix, reach out to your usual Ingram Micro account contact. They can pull in subject matter experts from our MCP team to help work through your specific situation.

DON’T HAVE A NAMED REP?

Contact your local Ingram Micro office and they'll route you to the right person. Once connected, they can bring in MCP subject matter experts as needed for your situation.