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Get help

Two paths depending on what you need. Pick the one that matches.

PATH 1 — BREAK / FIX

Open a support ticket

Use our support team when something is broken or behaving incorrectly: a tool returns an error, your MCP URL stops working, a tool is returning wrong or missing data, or an expected tool isn't appearing. If it's a technical issue, this is the right place.

Open a ticket →

WHAT TO INCLUDE

  • Your reseller ID
  • Which AI assistant you're using (Claude Desktop, ChatGPT, etc.)
  • What you were trying to do — the prompt you ran is super helpful
  • What happened vs. what you expected
  • Screenshots or the error message text if there was one
PATH 2 — EVERYTHING ELSE

Work with your Ingram Micro representative

For anything beyond break/fix, reach out to your usual Ingram Micro account contact. They can pull in subject matter experts from our MCP team to help work through your specific situation.

WHEN TO USE THIS PATH

  • Onboarding and rollout strategy across your team
  • Prompt coaching for your specific workflows
  • Use case design and solutioning around MCP for your business
  • Advanced configuration, agent-building, or system prompt questions
  • Feature requests and roadmap discussions
  • Evaluating ROI and business fit
  • Anything that benefits from a live conversation rather than a ticket

DON’T HAVE A NAMED REP?

Contact your local Ingram Micro office and they'll route you to the right person. Once connected, they can bring in MCP subject matter experts as needed for your situation.